RETURN POLICY
HoneyPieKids Return & Exchange Policy
General Items Return Policy
If you are not completely satisfied with your purchase, you may request a return or exchange for unworn, unwashed merchandise in its original condition with tags attached. Tutu Du Monde and Noralee has a separate policy found at the bottom of the page or {HERE}
- Return requests must be made within 14 days of delivery, and items must be postmarked by USPS by the 14th day.
- Refunds will be issued to the original payment method used at checkout.
- Due to the limited and seasonal nature of our collections, returns or exchanges are not accepted beyond the stated policy timeframe.
- Shoes must be returned in their original box, unworn, and in resellable condition.
- All returned items must be in original packaging and suitable for resale.
- HoneyPieKids reserves the right to determine if returned merchandise meets resellable conditions.
Non-Refundable & Final Sale Items
The following items cannot be returned or exchanged:
- Items with a removed or tampered 360 security tag
- Late returns (past the allowed return timeframe)
- Slime, Cosmetics, Books to Bed pajama sets
- Tutu Du Monde wings, hair, and body accessories
- Costume masks
- Hats, Hair Accessories, Jewelry, Underwear/undergarments (for hygiene reasons)
- Final sale and $25 clearance items (marked in the product description)
- Special orders and monogrammed items
- Damaged, soiled, worn, or used items
- Holiday-themed clothing & accessories:
- Christmas & Hanukkah-themed items are not returnable after December 14th.
- Other holiday-themed items (e.g., St. Patrick’s Day, Valentine’s Day, 4th of July) are not returnable after the holiday has passed.
If you are within the eligible return timeframe for an exchange or store credit but encounter any issues using the Return Center, please email us with your request. We will assist you in processing your exchange or store credit return and provide you with a return label. Our goal is to make the exchange process as smooth and hassle-free as possible. Occasionally, there may be a technical issue with exchange requests in the Return Center system, and we are happy to assist you.
Returns Process
- All returns must be requested through our Return Center and shipped back within the return window.
- Returns are processed within 10 days of receipt.
- If your order qualified for free shipping, the original shipping fee and return shipping cost will be deducted from the refund.
- Returns of $300 or more may be subject to a 10% restocking fee.
- If an order is refused delivery or returned as undeliverable, a 10% restocking fee and return shipping costs will be deducted from the refund.
To request a return, [click here].
Exchanges
For faster service, if you need a different size, we recommend placing a new order for the correct size. If you have sizing questions, please email us or use the chat button on our website.
International & Social Media Orders
- Returns for international orders or purchases made via Facebook/Instagram stores must be shipped back using your own return label.
- A return request must still be submitted through our Return Center, and we will email further instructions.
For any questions, contact us at honeypiekids@gmail.com.
Tutu Du Monde & Noralee Return Policy
- Tutu Du Monde dresses & clothing, Noralee dresses, and Noralee boys' suits & shirts are eligible for exchange or store credit only within 7 days of delivery.
- Exchange/store credit requests must be submitted and postmarked via USPS within 7 days. Once approved, we will provide a return label, and store credit (minus shipping) will be issued upon receipt of the return.
- Tutu Du Monde wings, hair & body accessories, Noralee hair accessories, and boys’ ties are final sale and non-returnable.
- All Tutu Du Monde & Noralee items have 360 security tags. If the tag is removed or tampered with, the item is non-exchangeable.
- No exceptions can be made on return times due to limited stock and special collections.
All returned items must:
✔ Have original tags attached
✔ Show no signs of wear, scent, or damage
✔ Be in sellable condition
For the health and safety of our customers, worn or damaged items, or those missing security tags, will not be eligible for exchange, store credit, or refund.
We reserve the right to determine if a return meets our criteria.
If you have any questions about sizing please email us or contact us through the chat button the the website.
Damaged Items
If your item was damaged during shipping, please contact us upon receipt so we can arrange a replacement.
Thank you for shopping with HoneyPieKids!
Updated Nov 25,2021